FAQ's
1. What is Boutique Highballer?
Boutique Highballer is your go-to destination for premium apparel, including hoodies, t-shirts, baseball jerseys, shorts, and caps. We aim to empower leaders and achievers with stylish and high-quality clothing.
2. Where are you located?
We are based in Val-D'Or, Quebec, Canada. Our return address is:
540 Chemin Lac Gueguen, Val-D'Or, QC, J9P 7C9, Canada.
3. What is your return policy?
We accept returns within 30 days of purchase, provided the item is unused, in its original condition, and in the original packaging.
Please note:
- Sale or promotional items are non-refundable.
- Shipping costs for returns are the customer’s responsibility and non-refundable.
4. How do I return an item?
To initiate a return, send your item to:
540 Chemin Lac Gueguen, Val-D'Or, QC, J9P 7C9, Canada.
Include your receipt or proof of purchase. For assistance, email us at Ericlefrancois91@gmail.com.
5. When will I receive my refund?
Once your return is received and inspected, we’ll email you to confirm whether your refund is approved. If approved, the refund will be processed within a few days, and the amount will be credited to your original payment method.
6. What if my refund is delayed or missing?
If your refund hasn’t arrived:
- Check your bank account.
- Contact your credit card company.
- Check with your bank for processing times.
If the issue persists, contact us at Ericlefrancois91@gmail.com.
7. Can I exchange an item?
We only exchange items that are defective or damaged. If you need an exchange, email us at Ericlefrancois91@gmail.com, and send the item to our return address.
8. Do you offer refunds on sale or promotional items?
Unfortunately, sale or promotional items are non-refundable.
9. What happens if I received a gift and need to return it?
If your item was marked as a gift during purchase, you’ll receive a gift credit for the value of the returned item. If it wasn’t marked as a gift, the refund will go to the original purchaser.
10. Who covers the shipping cost for returns?
The customer is responsible for the cost of return shipping. If the item is over $50, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive the returned item.
11. Do you ship internationally?
Currently, we ship to select locations. Please check our shipping details at checkout for availability.
12. How can I contact you?
For any inquiries, feel free to email us at Ericlefrancois91@gmail.com.