Return Period:
You can return your item within 30 days of purchase. Unfortunately, we cannot offer refunds or exchanges beyond 30 days.
Eligibility for Returns:
- Items must be unused, in their original condition, and packaging.
- A receipt or proof of purchase is required.
- Do not return items to the manufacturer.
Partial Refunds:
Partial refunds may apply to:
- Items not in their original condition, damaged, or missing parts (not due to our error).
- Items returned more than 30 days after delivery.
Refund Process:
- Once we receive and inspect your return, we’ll notify you by email.
- If approved, refunds will be processed within a few days and credited to your original payment method.
Delayed or Missing Refunds:
If your refund hasn’t posted yet:
- Check your bank account.
- Contact your credit card company (processing may take time).
- Contact your bank.
If you still don’t see your refund, email us at Ericlefrancois91@gmail.com.
Sale or Promotional Items:
Only regular-priced items are refundable. Sale or promotional items are non-refundable.
Exchanges:
We replace defective or damaged items only. Email us at Ericlefrancois91@gmail.com and send the item to:
540 Chemin Lac Gueguen, Val-D'Or, QC, J9P 7C9, Canada.
Gifts:
- If marked as a gift at purchase, you’ll receive a gift credit once we receive the returned item.
- If not marked as a gift, refunds will go to the original purchaser.
Return Shipping:
- Customers are responsible for return shipping costs, which are non-refundable.
- For items over $50, we recommend using a trackable shipping service or purchasing shipping insurance.
Return Address:
540 Chemin Lac Gueguen, Val-D'Or, QC, J9P 7C9, Canada.
For any questions, contact us at Ericlefrancois91@gmail.com.
